This is MAINTAINIT TECHNOLOGIES L.L.C-FZ’s policy for Payments, Refunds and Privacy (“Policy”) in alignment and application with terms and conditions of Maintainit.ae mentioned in website/portal/apps. This policy applies to activities called Services availed and engagement on its website/portal maintainit.ae and/or its related mobile applications (“Site”) and does not apply to Company activities that are "offline" or unrelated to the website. Any products or services that a user requests on our Site are referred to as “Service(s)”.
Modes of Payment
The site accepts payment by cash, bank transfers, POS machine, payment link or through online debit/credit cards for its products and services. Services booked via the site/portal/apps are also governed by the terms and conditions of respective merchant service providers paying for the services.
- PAYMENT DEDUCTION
- MULTI-CURRENCY PRICED TRANSACTION.
- PAYMENT CONFIRMATION
- REFUND POLICY
- PRIVACY POLICY
- All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- Maintainit.ae portal/apps will not pass any debit/credit card details to third parties other than the U.A.E registered partners, vendors or third parties for payment processing. The separate terms and conditions of that particular payment partner will be applicable on the user.
- Maintainit.ae portal/apps takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Maintainit.ae portal/apps cannot guarantee the security of any information that is disclosed online.
- ADMINISTRATIVE CHARGES
- CANCELLATIONS POLICY
- Late Cancellations & Changes
- No Shows
- No Access to Property
Users are charged when they book the service or when our service partner/provider has confirmed that the service has been delivered. The Company may or may not seek confirmation from the user that the service has been delivered before processing a payment.
The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where VAT or optional extras apply, the transaction amount will be shown to the user as “Total to pay” in AED.
The Site user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent after the payment has been processed as soon as practically possible.
The Site user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent after the payment has been processed as soon as practically possible.
In the event that the Company erroneously charges a user for a service that was not delivered, as confirmed by our service partner's delivery confirmation, the Company shall promptly reimburse the user the full amount. It is incumbent upon the User to promptly notify the Company of such occurrences by contacting support@maintainit.ae or the company contact us form mentioned on portal/mobile app within 24 hours of the scheduled service's due date. Any material charges deducted will follow the same procedure of verification from service provider/vendor as well as the customer. Any additional refunds, including those delineated above, shall be issued either as credits to the user's registered account on Maintainit Technologies or returned to the original mode of payment, at the discretion of the Company.
Note: ‘’Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
Users who schedule services via the Site possess the capability to manage said services through either the website or mobile applications. Modification of service dates, times, or specific requirements is feasible, contingent upon execution at least 2 hours in advance of the scheduled service commencement. Failure to furnish adequate notice when cancelling or altering services may incur administrative fees chargeable to the user. These fees are subject to the regulations stipulated within the Cancellations Policy and may undergo modification periodically. By availing themselves of the services offered on the Site, users acknowledge their consent to adhere to these policies and accept responsibility for any applicable charges. The Company retains the prerogative to employ any legal recourse at its disposal for the recovery of such charges or to restrict further utilization of the Site's services by the user, as deemed necessary.
AED Administrative charges of AED 100 will apply in the following three scenarios;
For late cancellations or change requests (late is defined as less than 2 hours before the start of the service);
Where a customer was not present to avail of the scheduled service and as a consequence the service was not delivered;
In case the customer fails to arrange a gate pass/access to the building for our team.